replacement frame Good evening. Just wanted to confirm the replacement frame has been received and is perfect. Thank you for the adjustments. It was packed so well and has no issues. Best of luck with the business and thanks for your help.
J, | All the best! Dear Diana,
I MUST write this and commend your company for an excellent experience I just had with you. I bought a painting from an artist in the UK not knowing that it would be un-stretched from it's original frame and shipped to me simply rolled up in a tube. I'd never heard of such in all the paintings I've purchased over the years. After calling and visiting several companies that might re-stretch it near me, no one would touch it because it had been stretched and wouldn't take the responsibility. I believe Artfinder, whom I purchased it through, found your company in BC, some 2000 plus miles away from Ohio.
I then called you direct, and you immediately welcomed the challenge, quoted me a very fair price, arranged the entire project for me in minutes. I shipped it to you, you re-stretched my painting perfectly. There is no way you can tell it has been reworked. Plus, you carefully put black tape completely around the back frame, and installed screws and a hanging wire, along with pads at the bottom for protection. All I might add were a surprise and very welcomed. You then wrapped it in a custom made box with proper banding, and shipped it back to me in a very short amount of time. Another surprise was FedEx shipping was only $19.00. All I had to do is unwrap it, put a nail in the wall and hang and begin enjoying it.... FINALLY! I struggled with this prior to discovering Keen Art Media for far too many hours.
I want to personally thank you for your service, expertise, and professionalism in making this crazy ordeal come to such a wonderful, (and peaceful), happy ending. Wishing you and your fine company continued success. I will use and recommend you at any time of need.
All the best!
Randall
, | I was a little shocked... I have to say I was a little shocked at how well my canvas print turned out. I have been using another company for the last two years and there is a big difference in how great this one looks that I just had done.
On the negative, I wasnt to crazy about the frame as it doesnt match the print very well. But that was my fault as I choose one with just a guess... (would be good if you had a live preview with the frame choice)
also I wish the price was just a tad cheaper like maybe a coupon for repeat purchases etc. I normally order about 20 prints a year and will definately give you guys another try before I move my business over to you on a regular basis.. (I have found with some companys the quality can very on each order)
Norm Peters, | Beautiful My frame arrived today, ahead of time. Have it up on the wall. Beautiful.
Jamal, Ottawa |